Legal

Privacy Policy

Last updated: 12 November 2026

This Privacy Policy explains how Kokiyo Studio ("we", "us", "our") collects, uses, shares and protects information when you visit kokiyostudio.com or play any game or use any app published by Kokiyo Studio (together, the "Services"). This single policy applies to all of our games and apps. By using the Services you agree to this policy.

1. Who we are

Kokiyo Studio is a digital studio based in Malaysia. We are the controller of the personal data described in this policy. You can reach us at hello@kokiyostudio.com.

2. Our games and apps

Our games are built with Unity and use Unity Gaming Services. Depending on the game and the features you use, we and our service providers may collect:

Account data — when you sign in, Unity Authentication creates a player ID for you. You can play anonymously (a random ID tied to your device) or link a Unity Player Account, in which case Unity processes the email address and display name you provide for that account.
Game progress — your save data (for example coins, upgrades, unlocked items and settings) is stored with Unity Cloud Save so it can be restored on a new device.
Game configuration — Unity Remote Config is used to deliver game settings and balance changes; this uses your player ID and basic device information.
Device and technical data — device model, operating system, language, country/region (derived from IP address), app version, crash and performance logs, used to run the game, fix bugs and prevent abuse.
Gameplay and usage data — anonymised or pseudonymised events such as levels reached, session length and feature usage, used to improve the game.
Advertising data (if the game shows ads) — ad partners, such as Unity LevelPlay (ironSource), Unity Ads and other mediated ad networks, may collect your device advertising identifier (IDFA on iOS, Google Advertising ID on Android), IP address and ad-interaction data to serve, measure and cap ads. On iOS we only use the IDFA if you allow tracking in the App Tracking Transparency prompt. You can opt out of personalised ads in your device settings at any time.
Purchases (if the game offers in-app purchases) — payments are processed by the Apple App Store or Google Play. We receive a transaction record (product, time, receipt) to deliver your item; we never receive your card or bank details.

3. Our website

Contact form and enquiries — the name, company, phone number, email and message you send us, used only to reply to you.
WhatsApp and email — if you contact us this way, we receive the details you share in that conversation.
Analytics — we use Google Analytics to understand how visitors use the site (pages viewed, approximate location, device type). It uses cookies; you can block them in your browser.

4. How we use information

To provide, operate and maintain the Services, including saving and restoring your game progress.
To authenticate you and keep your account secure.
To analyse performance, fix crashes and improve features.
To show ads and measure their effectiveness, where a game is ad-supported.
To process and verify in-app purchases.
To respond to your messages and support requests.
To detect fraud, cheating and abuse, and to comply with legal obligations.

6. Data retention

We keep game account and save data for as long as your account is active. If you ask us to delete your account, we delete or anonymise your data within 30 days, except where we must keep it longer by law. Website enquiries are kept for as long as needed to handle your request and our business records.

7. Your rights and account deletion

Depending on where you live (for example under Malaysia's PDPA, the EU/UK GDPR or California's CCPA), you may have the right to access, correct, delete or export your personal data, and to object to or restrict certain processing.

To delete your game account and data, or to make any other request, email hello@kokiyostudio.com with the subject "Data request", the game name and your player ID (shown in the game's settings, if available). We will reply within 30 days. Uninstalling the game removes data stored on your device but does not delete data held in the cloud.

8. Children

Our Services are not directed at children under 13 (or the minimum age in your country). We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.

9. Security and international transfers

We use reasonable technical and organisational measures to protect your data, including encrypted connections. Our providers may process data outside your country (for example in the United States or the EU); where they do, they apply appropriate safeguards.

10. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above and, for significant changes, let you know in the game or on this site.

11. Contact us

Kokiyo Studio, Malaysia — hello@kokiyostudio.com