Terms of Service

1. Who can use the Services

You must be at least 13 years old (or the minimum age in your country) to use the Services. If you are under the age of majority where you live, you may only use the Services with the permission of a parent or guardian, who agrees to these Terms on your behalf.

2. Accounts

Our games may let you play as a guest or sign in with a Unity Player Account or another supported login. You are responsible for keeping your login details secure and for all activity on your account. Guest progress is tied to your device and may be lost if you uninstall the game, reset your device or clear app data without linking an account.

Your account is personal to you. You may not sell, transfer, share or lend it to anyone else.

3. Licence to use the Services

We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Services for your own non-commercial entertainment, in line with these Terms and the rules of the app store you downloaded the game from. All rights not expressly granted to you are reserved by us and our licensors.

4. Virtual currency and items

• Games may include virtual currency (for example coins or gems) and virtual items (for example upgrades, boosts and cosmetics), earned through play or purchased with real money.
• Virtual currency and items are licensed to you, not sold. They have no real-world monetary value and cannot be exchanged for cash, refunded (except where required by law), or transferred to another player or account.
• We may change, rebalance, limit or remove virtual currency and items, including their price, availability or effect in the game, for example as part of game updates.
• Unused virtual currency and items are lost if your account is terminated or the game is discontinued, except where the law says otherwise.

5. Purchases and refunds

In-app purchases are processed by the Apple App Store or Google Play and are subject to their terms and payment policies. All purchases are final once the item is delivered, except where a refund is required by law or granted by the app store. Refund requests must be made to the app store you purchased from; we cannot issue refunds directly for app store payments.

If you paid for an item but did not receive it, contact hello@kokiyostudio.com with your player ID and the receipt and we will help restore it.

6. Advertising

Some games are free to play and supported by ads, including optional rewarded ads that give you an in-game reward for watching. Rewards are granted only when the ad is completed and may be limited per day. Ads are provided by third-party partners; we are not responsible for the content of third-party ads or for websites they link to.

7. Fair play and acceptable use

You agree not to:

• Cheat, use bots, hacks, mods, emulators designed to cheat, or any unauthorised third-party software.
• Exploit bugs or glitches instead of reporting them to us.
• Modify, decompile, reverse engineer or tamper with the game, its save data or our servers.
• Fake, block or bypass ads or purchases, or obtain virtual items through unauthorised means.
• Use a display name or content that is offensive, illegal or infringes someone else's rights.
• Use the Services for any unlawful purpose or in a way that harms other players or us.

8. Suspension and termination

We may suspend or terminate your access, reset progress or remove virtual items if you break these Terms, if required by law, or to protect other players or the Services. You may stop using the Services at any time and ask us to delete your account as described in our Privacy Policy.

9. Intellectual property

The Services, including the games, characters, artwork, music, code, logos, game titles and the Kokiyo Studio name, are owned by us or our licensors and protected by copyright, trademark and other laws. You may share screenshots and gameplay videos for non-commercial purposes, as long as you do not suggest that we endorse you.

10. Updates and availability

We may update, change, suspend or discontinue any part of the Services at any time, including adding or removing features. Some updates may be required to keep playing. We do not guarantee that the Services will always be available, uninterrupted or error-free, or that your progress will never be lost.

11. Disclaimer and limitation of liability

The Services are provided "as is" and "as available", without warranties of any kind, to the fullest extent permitted by law.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special or consequential damages, or for loss of data, progress or virtual items. Our total liability to you for any claim relating to the Services is limited to the amount you paid us in the 6 months before the claim, or MYR 100, whichever is greater. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be excluded.

12. Governing law

These Terms are governed by the laws of Malaysia. Any dispute will be handled by the courts of Malaysia, unless the consumer laws of your country give you the right to bring a claim where you live.

13. Changes to these Terms

We may update these Terms from time to time. We will change the "Last updated" date above and, for significant changes, let you know in the game or on this site. If you keep using the Services after the changes take effect, you accept the updated Terms.

14. Contact us

Kokiyo Studio, Malaysia — hello@kokiyostudio.com